OFFSITE IT - UNIFIED MESSAGING SOLUTIONS

An Overview Of Unified Messaging

 

Scenario

 

"Every morning from New York to London to Tokyo, businss people stroll into their office buildings, grab a cup of tea or coffee, and head to their office. They then log into their e-mail to check their mail messages. Afterwards they pick up their phones and call into their voicemail. Finally they might run down the hall to the fax machine to check for faxes."

 

They repeat these steps over and over throughout their day, even transcribing a voicemail into e-mail or reading a fax into a colleague's voicemail.

 

It's been this way for decades—three different systems to manage three different types of communications, and three different sets of tools to access them. Microsoft Outlook is for e-mail, phones are for voicemail, fax machines are for faxes.

 

But why does it have to be this way?

 

• The environment in which we work is not what it was five or ten years ago, so why should the way we deal with messaging and collaboration be the same?
• Why can't we get both our voicemail and faxes in our inbox?
• We can use a phone to access voicemail, but why can't we call in and get our e-mail messages?
• Why are communications separate rather than integrated?

 

 

INTEGRATED SOLUTIONS

 

Microsoft Exchange Server 2007 aims to break down the traditional walls between disjointed messaging systems. Exchange Unified Messaging offers a revolutionary advance in the way we communicate and collaborate. Communications become truly integrated.

 

While traditional communications systems delivered messages into several different types of stores—voicemail systems, e-mail servers, and stand-alone fax machines—with Exchange Unified Messaging all types of messages are stored in one system. Voicemail messages, for example, are delivered directly into your inbox. You see them right beside your e-mail when you open up Outlook, offering powerful new ways to collaborate more effectively. For example, you can forward a voicemail or fax. You can even take notes in your voicemail message or search for old voicemail messages. No more notes stuck to your monitor!

 

Messages on Your Terms

 

With voicemail and fax messages part of the Exchange inbox, any of these methods can be used to access any type of message. Voicemail and fax messages can be played in Outlook or OWA. They can even be pushed out to a mobile device, and listened to or viewed there.

 

Divorced from their traditional systems, even middle-aged communications like fax and voicemail can offer all the conveniences that were once only available to e-mail.

 

You get access to the communications you want where and when you want them!

 

For more information on Unified Messaging Solutions please tallk to our staff who will be more than happy to give you a brief overview.

 

OFFSITE IT tel: 01621 850550 or email us on info@offsite-it.co.uk for more details.